Over the coming weeks, Hamline University will switch to a new type of phone system that is designed to increase functionality for users both on and off campus.
Hamline is moving to a new phone system hosted by Avaya/Ring central. This new system will allow faculty and staff to place and answer calls via their computer or a compatible desk phone (“handset”). We anticipate converting all staff and faculty phone numbers to the new system during spring break, i.e., the week of March 17-21. If you wish to convert prior to that time, you can request an earlier switchover date.
Elements of Hamline’s existing phone system are over forty years old. They are due for replacement and upgrade. Due to the age of some of our equipment, we are more susceptible to breakdowns and service interruptions than the average institution. Our replacement plan will maximize convenience and reliability even as it modestly lowers the university’s net costs.
When your phone number switchover is complete, you will be able to place/receive calls with your computer, or with a smartphone, or with an existing Avaya-compatible handset. If you don’t have a compatible handset, you can request a new Avaya handset using these forms, subject to approval by University leadership.
If you already have a gray handset on your desk with “Avaya” in red letters near the top, and that phone has square number buttons, then you do not need to request a replacement. That particular model of phone is compatible with the new phone system. Avaya handsets with round number buttons, and all non-Avaya handsets, will be incompatible with the new phone system.
You can learn more details about this process at the phone system migration Google site. It contains additional in-depth detail about the phone system switch. This site is your primary resource for the most current information about the migration and we highly encourage you to rely on it. The Google site will expand over the coming weeks as more details become available. In particular, we expect the frequently asked questions (FAQ) section will expand and evolve if we identify other common inquiries from you.
If you have questions, contact the Central Service Desk (CSD) at (651) 523-2220 or at csd@hamline.edu. The phone system migration Google site provides more information. Watch for updates in the coming days.
