Maintenance Requests

Is something broken in your residence hall room or apartment?

If so, you have a few different resources:

• Complete a service request through Facilities Services through the service request form (below) or at facilities@hamline.edu or 651-523-2225. Open Monday through Friday, 7 a.m. to 4:30 p.m.

Service Request

• Contact your individual Residential Assistant

Report the following issues:

• Plumbing problems (e.g., toilet not working properly, sinks or showers not draining, no hot water, leaks)
• Heating issues (too hot or too cold)
• Furnishings (e.g., missing or broken furniture, missing or broken blinds or shades)
• Bathrooms and common area issues (e.g., lights not working, burnt out light bulbs, no toilet paper, trash barrels full, etc.
• Pest problems including mice, ants, or other pests
• Any housekeeping or cleaning issues for common areas
• Any maintenance issues in your room or common areas

Please be as detailed as possible when reporting a concern and avoid vague descriptions like "Can't open door." For example:

• For a least a week, when I insert my key into the lock of my apartment door (apt. number 1, main door), the key does not turn. I have to wiggle the key multiple times before I can get the door unlocked to enter the apartment. I experience this problem every time I attempt to enter the apartment.

Emergencies (i.e., gas smell, flooding, plugged toilets) usually receive same-day service. Non-emergency repairs are completed within 10 working days.

Submitting a service request authorizes facilities staff members to enter your room or apartment to attend to the problem.

If you have a repair emergency (e.g., a pipe in your bathroom bursts) please contact Hamline Public Safety at 651-523-2100.