ITS is implementing a new system for ordering computer equipment.
- Users should be able to see the assets assigned to them, and budget managers should be able to see the assets assigned to their cost center(s). You can do this through the Hamline ITS service portal under “My Stuff.” There are two separate knowledge base articles, one for end users, and a second for budget managers, that explain this process in more detail. You may need to log into the service now portal to be able to view the link.
- There is a new system to handle expiring/expired equipment leases. In the Hamline ITS service portal, there will be an option to either order replacement equipment, or mark it as “Not Replacing” so ITS can send someone to pick it up. The reorder process is streamlined so that it only requires budget manager authority if you are replacing equipment with a similar model or upgrade. You will also be able to order from “stock”, which will allow ITS to deliver the replacement equipment more quickly in most cases, rather than having to wait for equipment to be ordered, and then delivered. There is a knowledge base article that explains this process.
- A monthly email message will be sent to end users notifying them about any equipment leases that are expiring in the next quarter. A similar message will be sent to budget managers with the equipment leases that are expiring that are assigned to their cost center.
- We have a new process to order new iPhones, but ordering other new equipment (that isn’t a replacement for expiring equipment) is still in progress. We’ll update you when we have more information on that process.
Please contact the Central Service Desk if you have any issues.
