Facilities Services Frequently Asked Questions

What services does Facilities Services provide?

Facilities Services is responsible for the maintenance and operations of the university facilities and grounds. Examples of the many services that we provide include: maintenance and repair of building structures, maintenance and repair of the utilities distribution systems, heating and air conditioning services, custodial services, grounds keeping and landscaping services.

How can I request service?

You can submit a submit a service request through our online portal.

I would like to schedule a special event. Who should I call?

The Office of Conference and Event Management (CEM) handles the scheduling of all Hamline events. Please call them at ext. 2474 or visit their webpage. 

When can I expect my request to be completed?

The goal of the Facilities Services is to complete all non-emergency service requests within ten working days. To check on the status of your service request, call the Facilities Service Desk at ext. 2225. Please have your service request number available so that we can access your request quickly.

I'm a student and I can't get my window open. What should I do?

Student maintenance request forms are available from your RA, hall director, or apartment director. Fill out the form and submit it to your RA, hall director, or apartment director. They will see to it that your request gets to us in a timely matter. If you have any questions about the status of your request, please contact your RA, hall director, or apartment director. It is our goal to resolve your request within 10 working days of receipt of your service request at the Facilities Service Desk.

A toilet is overflowing in the restroom. Help! 

In an emergency, please contact the Facilities Service Desk immediately by calling ext. 2225. If the emergency occurs after hours, during a holiday, or weekend, call Public Safety at ext. 2100. An emergency is a situation which presents imminent danger to life, limb, or property. When in doubt, treat the situation as an emergency

I almost fell on an icy sidewalk. What should I do?

Contact the Facilities Service Desk at ext. 2225. We will dispatch one of our staff to take care of the situation as soon as possible. During winter storms, we may have many such situations to take care of, but we appreciate you letting us know of any dangerous conditions so that we can get to them as quickly as possible.

I smell natural gas. Who should I contact?

Contact the Facilities Service Desk at ext. 2225 immediately. If the situation arises after hours, or during a holiday or weekend, call Public Safety at ext. 2100.

I lost my door key. Who do I contact for a new key?

Hamline residents should contact their RA or Hall Director immediately. The RA or hall director will submit a key request form to Public Safety. If other campus personnel lose a key, they also need to fill out a key request form and submit it to Public Safety. If you have any questions, contact Public Safety at ext. 2100.

I have my key, but I can't get my door to unlock. Who should I call?

Contact the Facilities Service Desk at ext. 2225. If after hours, during a holiday, or weekend, call Public Safety at ext. 2100.

Contact information